{"id":1067,"date":"2024-11-29T02:12:28","date_gmt":"2024-11-29T02:12:28","guid":{"rendered":"https:\/\/www.cticlab.com\/?p=1067"},"modified":"2025-07-19T10:53:05","modified_gmt":"2025-07-19T03:53:05","slug":"phieu-khieu-nai-yeu-cau-xem-xet-lai","status":"publish","type":"post","link":"https:\/\/www.cticlab.com\/vi\/phieu-khieu-nai-yeu-cau-xem-xet-lai\/","title":{"rendered":"TH\u1ee6 T\u1ee4C GI\u1ea2I QUY\u1ebeT KHI\u1ebeU N\u1ea0I, Y\u00caU C\u1ea6U XEM X\u00c9T L\u1ea0I"},"content":{"rendered":"

SETTLEMENT OF COMPLAINTS, APPEALS PROCEDURE<\/strong><\/h2>\n

TH\u1ee6 T\u1ee4C GI\u1ea2I QUY\u1ebeT KHI\u1ebeU N\u1ea0I, Y\u00caU C\u1ea6U XEM X\u00c9T L\u1ea0I<\/strong><\/span><\/p>\n

1. Ph\u1ea1m vi<\/strong><\/h4>\n

Th\u1ee7 t\u1ee5c n\u00e0y \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng \u0111\u1ed1i to\u00e0n b\u1ed9 ho\u1ea1t \u0111\u1ed9ng ch\u1ee9ng nh\u1eadn v\u00e0 th\u1ea9m tra kh\u00ed nh\u00e0 k\u00ednh c\u1ee7a CTIC<\/strong> VIETNAM<\/strong>.<\/p>\n

2. Ti\u1ebfp nh\u1eadn khi\u1ebfu n\u1ea1i, y\u00eau c\u1ea7u xem x\u00e9t l\u1ea1i<\/strong><\/h4>\n

Khi kh\u00e1ch h\u00e0ng kh\u00f4ng tho\u1ea3 m\u00e3n v\u1edbi ho\u1ea1t \u0111\u1ed9ng ch\u1ee9ng nh\u1eadn v\u00e0 th\u1ea9m tra kh\u00ed nh\u00e0 k\u00ednh c\u1ee7a CTIC VIETNAM<\/strong> v\u00e0 mong mu\u1ed1n c\u00f3 s\u1ef1 \u0111\u00e1p l\u1ea1i c\u1ee7a t\u1ed5 ch\u1ee9c \u0111\u1ec1u c\u00f3 th\u1ec3 ti\u1ebfp c\u1eadn v\u1edbi Th\u1ee7 t\u1ee5c gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i, y\u00eau c\u1ea7u xem x\u00e9t l\u1ea1i P.06 \u0111\u0103ng t\u1ea3i tr\u00ean website c\u1ee7a c\u00f4ng ty, v\u00e0 g\u1eedi ph\u1ea3n h\u1ed3i t\u1edbi CTIC VIETNAM th\u00f4ng qua Phi\u1ebfu khi\u1ebfu n\u1ea1i, y\u00eau c\u1ea7u xem x\u00e9t l\u1ea1i theo bi\u1ec3u m\u1eabu F.01-P.06<\/strong>.
\u0110\u1ed3ng th\u1eddi, Ph\u00f2ng Ch\u1ee9ng nh\u1eadn ch\u1ee7 \u0111\u1ed9ng thu th\u1eadp \u00fd ki\u1ebfn \u0111\u00e1nh gi\u00e1, ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng qua th\u01b0 \u0111i\u1ec7n t\u1eed, \u0111\u01b0\u1eddng d\u00e2y n\u00f3ng sau khi s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 c\u1ee7a C\u00f4ng ty, ghi nh\u1eadn v\u00e0o bi\u1ec3u m\u1eabu F.02-P.06.<\/p>\n

Tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch h\u00e0ng khi\u1ebfu n\u1ea1i tr\u1ef1c ti\u1ebfp ho\u1eb7c \u0111i\u1ec7n tho\u1ea1i:<\/strong><\/p>\n

+ N\u1ebfu ng\u01b0\u1eddi ti\u1ebfp nh\u1eadn c\u00f3 th\u1ec3 gi\u1ea3i \u0111\u00e1p cho kh\u00e1ch h\u00e0ng v\u00e0 \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng ch\u1ea5p nh\u1eadn th\u00ec c\u00f3 th\u1ec3 gi\u1ea3i quy\u1ebft ngay, sau \u0111\u00f3 b\u00e1o QMR r\u1ed3i ghi nh\u1eadn v\u00e0o bi\u1ec3u m\u1eabu F.03-P.06 th\u00f4ng tin \u0111\u1ea7y \u0111\u1ee7 v\u1ec1 kh\u00e1ch h\u00e0ng, n\u1ed9i dung khi\u1ebfu n\u1ea1i, n\u1ed9i dung gi\u1ea3i \u0111\u00e1p, \u2026<\/p>\n

+ N\u1ebfu kh\u00f4ng gi\u1ea3i \u0111\u00e1p \u0111\u01b0\u1ee3c cho kh\u00e1ch h\u00e0ng c\u1ea7n ghi nh\u1eadn th\u00f4ng tin v\u00e0o s\u1ed5 v\u00e0 h\u1eb9n tr\u1ea3 l\u1eddi kh\u00e1ch h\u00e0ng r\u1ed3i chuy\u1ec3n t\u1edbi QMR \u0111\u1ec3 ch\u1ec9 \u0111\u1ea1o x\u1eed l\u00fd.<\/p>\n

Tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch h\u00e0ng khi\u1ebfu n\u1ea1i b\u1eb1ng v\u0103n b\u1ea3n: v\u0103n b\u1ea3n \u0111\u1ebfn \u0111\u01b0\u1ee3c chuy\u1ec3n ngay t\u1edbi QMR \u0111\u1ec3 xem x\u00e9t gi\u1ea3i quy\u1ebft.<\/p>\n

M\u1ecdi khi\u1ebfu n\u1ea1i, y\u00eau c\u1ea7u xem x\u00e9t l\u1ea1i c\u1ee7a kh\u00e1ch h\u00e0ng s\u1ebd \u0111\u01b0\u1ee3c ti\u1ebfp nh\u1eadn. Nh\u00e2n vi\u00ean ti\u1ebfp nh\u1eadn th\u00f4ng tin khi\u1ebfu n\u1ea1i t\u1eeb kh\u00e1ch h\u00e0ng v\u00e0 ghi v\u00e0o \u201cS\u1ed5 ti\u1ebfp nh\u1eadn v\u00e0 gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i, y\u00eau c\u1ea7u xem x\u00e9t l\u1ea1i\u201d theo bi\u1ec3u m\u1eabu F.03-P.06.<\/strong><\/p>\n

3.X\u1eed l\u00fd khi\u1ebfu n\u1ea1i, y\u00eau c\u1ea7u xem x\u00e9t l\u1ea1i<\/strong><\/h4>\n

Ph\u00f2ng QA ch\u1ee7 \u0111\u1ed9ng li\u00ean h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng x\u00e1c nh\u1eadn c\u00e1c \u00fd ki\u1ebfn khi\u1ebfu n\u1ea1i, y\u00eau c\u1ea7u xem x\u00e9t l\u1ea1i \u0111\u00e3 \u0111\u01b0\u1ee3c ti\u1ebfp nh\u1eadn, sau \u0111\u00f3 x\u00e1c minh m\u1ecdi th\u00f4ng tin c\u1ea7n thi\u1ebft \u0111\u1ec3 ki\u1ec3m tra t\u00ednh \u0111\u00fang \u0111\u1eafn c\u1ee7a khi\u1ebfu n\u1ea1i. Nh\u00e2n s\u1ef1 n\u00e0y kh\u00f4ng tham gia v\u00e0o c\u00e1c ph\u1ea7n c\u00f4ng vi\u1ec7c ph\u00e1t sinh ra khi\u1ebfu n\u1ea1i.<\/p>\n

N\u1ebfu khi\u1ebfu n\u1ea1i, y\u00eau c\u1ea7u xem x\u00e9t l\u1ea1i kh\u00f4ng ch\u00ednh x\u00e1c, tr\u00e1ch nhi\u1ec7m kh\u00f4ng thu\u1ed9c v\u1ec1 CTIC VIETNAM, <\/strong>Ph\u00f2ng QA ch\u1ee7 \u0111\u1ed9ng trao \u0111\u1ed5i v\u1edbi kh\u00e1ch h\u00e0ng \u0111\u1ec3 l\u00e0m r\u00f5 v\u1ea5n \u0111\u1ec1.<\/p>\n

N\u1ebfu khi\u1ebfu n\u1ea1i, y\u00eau c\u1ea7u xem x\u00e9t l\u1ea1i ch\u00ednh x\u00e1c, Ph\u00f2ng QA ch\u1ee7 tr\u00ec vi\u1ec7c th\u1ef1c hi\u1ec7n kh\u1eafc ph\u1ee5c theo P.04, \u0111\u1ea3m b\u1ea3o th\u1ef1c hi\u1ec7n m\u1ecdi s\u1ef1 kh\u1eafc ph\u1ee5c v\u00e0 h\u00e0nh \u0111\u1ed9ng kh\u1eafc ph\u1ee5c th\u00edch h\u1ee3p.<\/p>\n

Ph\u00f2ng QA ch\u1ecbu tr\u00e1ch nhi\u1ec7m li\u00ean h\u1ec7 l\u1ea1i v\u1edbi kh\u00e1ch h\u00e0ng \u0111\u1ec3 kh\u1eb3ng \u0111\u1ecbnh c\u00e1c khi\u1ebfu n\u1ea1i, y\u00eau c\u1ea7u xem x\u00e9t l\u1ea1i \u0111\u00e3 \u0111\u01b0\u1ee3c \u0111i\u1ec1u tra, l\u00e0m r\u00f5 v\u00e0 \u0111\u00e3 th\u1ef1c hi\u1ec7n kh\u1eafc ph\u1ee5c k\u1ecbp th\u1eddi.<\/p>\n

Ph\u00f2ng QA c\u00f9ng v\u1edbi b\u00ean khi\u1ebfu n\u1ea1i v\u00e0 kh\u00e1ch h\u00e0ng th\u1ed1ng nh\u1ea5t v\u1ec1 vi\u1ec7c c\u00f4ng khai th\u00f4ng tin v\u1ec1 k\u1ebft qu\u1ea3 x\u1eed l\u00fd khi\u1ebfu n\u1ea1i.<\/p>\n

To\u00e0n b\u1ed9 qu\u00e1 tr\u00ecnh x\u1eed l\u00fd khi\u1ebfu n\u1ea1i, y\u00eau c\u1ea7u xem x\u00e9t l\u1ea1i g\u1ed3m c\u1ea3 c\u00e1c h\u00e0nh \u0111\u1ed9ng \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n \u0111\u1ec3 \u0111\u00e1p \u1ee9ng khi\u1ebfu n\u1ea1i \u0111\u01b0\u1ee3c ghi nh\u1eadn v\u00e0o bi\u1ec3u m\u1eabu F.03-P.06.
Ph\u00f2ng QA ghi nh\u1eadn v\u00e0 c\u1eadp nh\u1eadt h\u1ed3 x\u1eed l\u00fd khi\u1ebfu n\u1ea1i, y\u00eau c\u1ea7u xem x\u00e9t l\u1ea1i.<\/p>\n

Th\u00f4ng tin chi ti\u1ebft: Download<\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

SETTLEMENT OF COMPLAINTS, APPEALS PROCEDURE TH\u1ee6 T\u1ee4C GI\u1ea2I QUY\u1ebeT KHI\u1ebeU N\u1ea0I, Y\u00caU C\u1ea6U XEM X\u00c9T L\u1ea0I 1. Ph\u1ea1m vi Th\u1ee7 t\u1ee5c n\u00e0y \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng \u0111\u1ed1i to\u00e0n b\u1ed9 ho\u1ea1t \u0111\u1ed9ng ch\u1ee9ng nh\u1eadn v\u00e0 th\u1ea9m tra kh\u00ed nh\u00e0 k\u00ednh c\u1ee7a CTIC VIETNAM. 2. Ti\u1ebfp nh\u1eadn khi\u1ebfu n\u1ea1i, y\u00eau c\u1ea7u xem x\u00e9t l\u1ea1i Khi kh\u00e1ch h\u00e0ng kh\u00f4ng […]\n","protected":false},"author":1,"featured_media":3719,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_seopress_robots_primary_cat":"none","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","footnotes":""},"categories":[5],"tags":[],"class_list":["post-1067","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ho-so-chung-nhan"],"_links":{"self":[{"href":"https:\/\/www.cticlab.com\/vi\/wp-json\/wp\/v2\/posts\/1067","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cticlab.com\/vi\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.cticlab.com\/vi\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.cticlab.com\/vi\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cticlab.com\/vi\/wp-json\/wp\/v2\/comments?post=1067"}],"version-history":[{"count":0,"href":"https:\/\/www.cticlab.com\/vi\/wp-json\/wp\/v2\/posts\/1067\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.cticlab.com\/vi\/wp-json\/wp\/v2\/media\/3719"}],"wp:attachment":[{"href":"https:\/\/www.cticlab.com\/vi\/wp-json\/wp\/v2\/media?parent=1067"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.cticlab.com\/vi\/wp-json\/wp\/v2\/categories?post=1067"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.cticlab.com\/vi\/wp-json\/wp\/v2\/tags?post=1067"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}